Question 1

Where are your products shipped from?

Accepted Answer

All orders are packed and dispatched from our Melbourne-based facility in Australia.

Question 2

How long will delivery take?

Accepted Answer

Orders are usually processed within 1–2 business days. Once shipped via Australia Post Express, most deliveries arrive within 1–2 business days, depending on your location.

Question 3

Will I receive tracking details for my order?

Accepted Answer

Yes — as soon as your order leaves our warehouse, we’ll send you an email with a tracking number so you can follow its progress.

Question 4

Do you ship outside of Australia?

Accepted Answer

Currently, we only ship within Australia. International delivery is not available at this time.

Question 5

What if my order doesn’t arrive?

Accepted Answer

If your parcel doesn’t show up within the expected timeframe, get in touch. We offer a guaranteed reship at no extra cost if your package is lost in transit.

Question 6

Can I get a refund if my delivery is delayed or missing?

Accepted Answer

We don’t provide refunds for shipping delays or lost parcels — however, we will happily resend your order free of charge.

Question 7

Are orders shipped discreetly?

Accepted Answer

Yes. We use plain, unbranded packaging with no mention of the contents to ensure your privacy.

Question 8

Are peptides protected during shipping?

Accepted Answer

Yes. We use secure and temperature-conscious packaging to maintain product integrity throughout transit.

Question 9

Which payment methods can I use?

Accepted Answer

After checking out, we will provide payment instructions.

Question 10

Can I cancel an order after placing it?

Accepted Answer

Orders can be cancelled only before they are dispatched. Contact us immediately if you wish to cancel or make changes.

Question 11

Do you accept returns or offer refunds?

Accepted Answer

Due to the nature of our products, we cannot accept returns once an order has been shipped. Refunds are only available if your item arrives damaged or incorrect — contact us within 48 hours of delivery with supporting photos.

Question 12

How should I store peptides once received?

Accepted Answer

Peptides should be stored in a cool, dry place away from direct light. For extended storage, refrigeration is recommended.

Question 13

How should I store reconstituted peptides?

Accepted Answer

Once you have reconstituted your peptides, you should store them in refrigerated conditions. Reconstituted peptides will last a minimum of 4 weeks under these storage conditions.

Question 14

What is the purity level of your peptides?

Accepted Answer

All Melbourne Peptides™ products are produced to a minimum purity of 99%, suitable for scientific research purposes only.